Shipping & Returns
An RMA/return claims can only be made for orders up to 30 days past the day the order was delivered. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You can typically expect an update on the status of your claim within 4-5 business days of them receiving the request. During this time, if your order is eligible for a free return label, you will receive an attachment with the label. There may be instances where this is delayed or we request additional information.
Once the process of reviewing an RMA claim is completed and the supplier approves the return, you will have 7 business days to send the package back to the supplier for a refund.
For return packages, you will receive an email with the supplier’s return address along with the RMA # to reference. Please be sure that it is visible on the box. You will also need to provide your own return label unless you are eligible for one. Shipping costs are non-refundable.
Please be sure to provide us with the tracking number when returning a package. This will be the only evidence sufficient in proving the delivery of the returned package.
You will receive a refund once the supplier has approved the RMA and confirmed they received the package.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please also note that a 15% restocking fee is required for all buyers' remorse or the buyer no longer wanting the product.
A return request will only be approved if there was an issue with the item (damaged, defective, mis-shipped item, etc.)
We offer U.S. shipping to the contiguous (lower) 48 states. Orders can be expected to arrive within 5-8 business days from the order date.
We do not allow shipping to P.O. Boxes. We may reject, or in some cases cancel, orders if they are being shipped to a P.O. Box. We are enacting this policy to enforce our suppliers’ shipping policies. Our catalog includes some products that our suppliers will not allow to be shipped to a PO Box.
Flat-Rate Shipping Tiers
$4.95 for orders 0 – 1 lb
$6.95 for orders 1.01 – 5 lbs
$10.95 for orders 5.01 – 10 lbs
$13.95 for orders 10.01 – 15 lbs
$16.95 for orders 15.01 – 20 lbs
$19.95 for orders 20.01 – 25 lbs
$22.95 for orders 25.01 – 30 lbs
$32.95 for orders 30.01 – 40 lbs
$42.95 for orders 40.01 – 50 lbs
$52.95 for orders exceeding 50 lbs + actual shipping rates apply
For orders over 50 lbs, actual shipping rates apply. We will bill you $52.95, at the time of order, based on our shipping policy. Additional shipping costs exceeding $52.95 will be invoiced to the customer at the end of each month. All orders exceeding 50 lbs are put on hold, and a notification is sent to the dealer. Dealers choosing to still process these orders are subject to the shipping policy outlined above.
Please note: The above flat-rate shipping costs assumes a single shipment (one package shipped). For order quantities great than one, there may be additional costs applied in scenarios where orders need to be shipped in multiple packages. In these multi-shipment scenarios, the shipping costs are calculated by estimated carrier rates and billed/approved prior to shipment.